Refund Policy
Last updated: October 27, 2026
A plan is a digital product written for you personally right after you pay, so we cannot take it back once it is delivered. But if something goes wrong on our side, you get your money back. Here is exactly when.
You get a full refund if
- Your plan was not delivered. You paid, but your plan is not ready within 24 hours and we cannot fix it.
- Your plan is faulty. Large parts are missing, empty, cut off or clearly about a different idea than the one you chose, and we cannot fix it within 3 business days of your message.
- You were charged twice for the same order.
- Payment without permission. Someone used your payment method without your permission (please also tell your bank).
Bought the wrong plan?
If you bought a higher level by mistake (for example Pro instead of Basic), contact us within 7 days and we will refund the difference. If you bought the wrong idea, contact us within 7 days and we will do our best to help, for example by writing a plan for the idea you meant.
Not covered
- Changing your mind after the plan was delivered (see "Right of withdrawal" below).
- Not reaching an income or business result. We do not guarantee results (see our Income Disclaimer).
- Disagreeing with a recommendation, or prices in your area being different from the estimates. Estimates are approximate by nature.
We may still consider other requests case by case. Just write to us.
Right of withdrawal (EU and UK)
Before checkout you confirm that you want us to start writing your plan right away and that you lose the 14-day right of withdrawal once it is delivered. This is allowed for digital content under EU and UK consumer law. It does not affect the refunds above or your legal rights if a plan is faulty or not delivered.
How to ask for a refund
- Email orders@startwiseplan.com within 30 days of purchase.
- Include the email you used at checkout and the link to your plan (or the date and amount of payment).
- Tell us briefly what went wrong. A screenshot helps for faulty plans.
We reply within 3 business days. Approved refunds go back to your original payment method through Stripe. Banks usually show them within 5 to 10 business days.
Please contact us before a chargeback
If you dispute a payment with your bank, it can take weeks. Writing to us is almost always faster, and we will make it right if the problem is on our side.
This policy does not limit any rights you have under the consumer law of your country.